MALO CLINIC Coimbra
According to our open methodology, this clinic scored 34.7/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #12 of 26 ranked clinics · Last checked: 18 August 2026
Positions by Rating Profile
- Overall Transparency & Trust#1234.7/100
- Best for Expats#1331.5/100
- Best for Dental Implants#735.5/100
- Best for Emergency Dental Care#638.5/100
- Best Price Transparency#2115.2/100
- Best English-speaking Clinics#1132.7/100
- Best for Families / Children#937.7/100
Summary
MALO CLINIC Coimbra is a large-format private dental clinic on two floors with 16 dental offices, two operating rooms, two recovery rooms, an imagiology suite, and an in-house fixed prosthesis laboratory. It is part of the national MALO CLINIC network founded by Dr. Paulo Maló. ERS registration and operating licence are published on the clinic's own page. The clinic offers 15-plus specialties including implantology, orthodontics, oral surgery, pediatric dentistry, periodontics, endodontics, and emergency care. No individual dentist names for the Coimbra location are disclosed on the accessible website pages.
General network phone also available: (+351) 217 228 120. ERS no. 12920/E136774; utility licence 14408/2017; NIF 503411434. WhatClinic ServiceScore 7.4 from 6–7 interactions (Customer Service Award 2025 cited in search result). WhatClinic also shows all-on-4 implants from €12,420. No price list for routine treatments. No individual dentist names or OMD numbers published for the Coimbra location.
Strengths
- Medical Infrastructure: 13 of 15 points.
Weaknesses
- Price Transparency: 0 of 3 verifiable points (missing: prices or price ranges published)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✗ | Dentist names listed No individual dentist names found for the Coimbra location on the MALO CLINIC website or accessible directory sources; team page exists for the network but is not location-specific [s1] [s3] | 0/3 |
| ✓ | Dentist specializations listed 15+ specialties listed at clinic level: implantology, orthodontics, aesthetic dentistry, oral surgery, pediatric dentistry, emergency, periodontics, endodontics, prosthodontics, orofacial pain [s1] | 2/2 |
| ? | Real clinic photos | 0/2 |
| ✓ | Service list published Full specialty list on the Coimbra clinic page [s1] | 3/3 |
| ✓ | Clear contact details Phone +351 239 708 400, email [email protected] on clinic page [s1] | 2/2 |
| ✓ | English website version English-language version of the Coimbra page available at /en/malo-clinic-coimbra-en [s2] | 2/2 |
| ✓ | Address and map published Rua do Brasil 239, 3030-175 Coimbra; parking mentioned [s1] | 2/2 |
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published No price list on clinic page; only general reference to payment plans and partnerships [s1] | 0/3 |
| ? | Cleaning price listed | 0/2 |
| ? | Filling price listed | 0/2 |
| ? | Crown price listed | 0/2 |
| ? | Implant price listed WhatClinic lists all-on-4 from €12,420 but this is a third-party platform, not the clinic's own pricing page | 0/2 |
| ? | Consultation price listed | 0/2 |
| ? | X-ray / imaging price listed | 0/2 |
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ? | Google rating (Bayesian-adjusted) Google Maps rating not accessible via open mirrors; search results mention positive patient testimonials and network-level Trustpilot 5 stars from 44 reviews, but these are not location-specific | 0/6 |
| ? | Google review volume | 0/3 |
| ◐ | Review recency WhatClinic Customer Service Award 2025 cited; Trustpilot active [s3] | 1.5/3 |
| ? | Clinic responds to reviews | 0/2 |
| ✓ | No recurring complaints [s3] | 2/2 |
| ✓ | No suspicious review patterns [s3] | 2/2 |
| ? | Active Facebook presence No Coimbra-specific Facebook page found; network page may exist but was not verified | 0/1 |
| ✗ | TripAdvisor presence [s3] | 0/0.5 |
| ✓ | Other review platforms WhatClinic (ServiceScore 7.4, 7 interactions, Customer Service Award 2025); Trustpilot (network-level); DocDental listing for Lisboa clinic [s3] | 0.5/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray Dedicated Imagiology service documented on clinic page [s1] | 2/2 |
| ? | CBCT (3D imaging) Imagiology service noted but CBCT specifically not confirmed in accessible content | 0/2 |
| ✓ | Implantology Implantology is a core service; all-on-4 listed on WhatClinic [s1] | 2/2 |
| ✓ | Orthodontics [s1] | 2/2 |
| ✓ | Oral surgery Two operating rooms and two recovery rooms documented [s1] | 2/2 |
| ✓ | Pediatric dentistry [s1] | 1.5/1.5 |
| ✓ | Emergency care Emergency dental care listed as a specialty; clinic states acute cases handled promptly [s1] | 1.5/1.5 |
| ✓ | Works with international patients English-language page available; network targets international patients [s2] | 2/2 |
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ? | WhatsApp / LINE available | 0/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken English-language website version published [s2] | 2.5/2.5 |
| ? | Pre-visit consultation possible | 0/1.5 |
| ✓ | Clear service explanations Specialty descriptions on clinic page [s1] | 1/1 |
| ✗ | Convenient opening hours Monday–Friday 09:00–19:00 only; no weekend hours documented on clinic page [s1] | 0/1.5 |
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Portugal", "English speaking dentist Portugal", "dental implants Portugal", "emergency dentist Portugal", "Portugal dental clinic for expats".
| ✗ | Mentioned for: best dentist Portugal [s4] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Portugal [s4] | 0/1 |
| ✓ | Mentioned for: dental implants Portugal MALO CLINIC Coimbra appears in WhatClinic search results for dental implants in Coimbra; this is a directory result, not an AI direct recommendation [s4] | 1/1 |
| ✗ | Mentioned for: emergency dentist Portugal [s4] | 0/1 |
| ✗ | Mentioned for: Portugal dental clinic for expats [s4] | 0/1 |
| ? | Structured data on website | 0/1.5 |
| ✓ | Google indexing quality Network brand well indexed; Coimbra-specific page ranks for clinic-name searches [s3] | 2/2 |
| ✓ | Dedicated service pages Network has dedicated specialty pages; Coimbra location page itself is comprehensive [s1] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. Missing items are penalised.
Clinic operating licence: not published on the clinic’s website — penalty applied
Dentists & professional licences
The clinic does not publish the dentists working there or their professional licence numbers — penalty applied.
Red Flags
- medium Clinic operating licence not published (-4 pts) — The clinic does not publish its operating licence or registration number (derived from data).
- medium Dentists / their licences not listed (-4 pts) — The clinic does not publish its dentists with their professional licence numbers (derived from data).
- low No dentists identified anywhere (-2 pts) — No individual dentist names or OMD numbers are published for the Coimbra location in any accessible source
- low Opaque or bait pricing (-2 pts) — No prices or price ranges published (derived from data).
Red-flag penalty applied: -12 points (capped at -20).
Data We Could Not Verify
- Information Transparency: Real clinic photos
- Price Transparency: Cleaning price listed
- Price Transparency: Filling price listed
- Price Transparency: Crown price listed
- Price Transparency: Implant price listed
- Price Transparency: Consultation price listed
- Price Transparency: X-ray / imaging price listed
- Reputation & Reviews: Google rating (Bayesian-adjusted)
- Reputation & Reviews: Google review volume
- Reputation & Reviews: Clinic responds to reviews
- Reputation & Reviews: Active Facebook presence
- Medical Infrastructure: CBCT (3D imaging)
- Communication & Service: WhatsApp / LINE available
- Communication & Service: Response speed
- Communication & Service: Pre-visit consultation possible
- AI & Search Visibility: Structured data on website
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://www.maloclinics.com/malo-clinic-coimbra |
|---|---|
| Phone | +351 239 708 400 |
| Address | Rua do Brasil, Nº 239, 3030-175 Coimbra, Portugal |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://www.maloclinics.com/malo-clinic-coimbra | Address Rua do Brasil 239, 3030-175 Coimbra; phone +351 239 708 400; email [email protected]; ERS 12920/E136774; licence 14408/2017; NIF 503411434; 16 offices, 2 OR, imagiology, fixed prosthesis lab; 15+ specialties; hours Mon–Fri 09:00–19:00; no prices; no dentist names | 2026-08-18 |
| s2 | https://www.maloclinics.com/en/malo-clinic-coimbra-en | English-language clinic page confirmed; international patient orientation; general phone +351 217 228 120; same address and services | 2026-08-18 |
| s3 | search:Malo Clinic Coimbra reviews rating google avaliações dentistas OMD | WhatClinic ServiceScore 7.4 from 6–7 interactions, Customer Service Award 2025; Trustpilot network-level 5 stars from 44 reviews; no Coimbra-specific Google rating retrieved; no complaint patterns; no TripAdvisor listing | 2026-08-18 |
| s4 | search:the five canonical city queries | Canonical visibility checks 2026-08-18: MALO CLINIC Coimbra appears in WhatClinic implant directory results but not in top AI/search narrative answers for the five standard queries | 2026-08-18 |
Change History
| Date | Change |
|---|---|
| 2026-08-18 |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.